FAQs

These questions were asked by our customers and answered by our product support team.

End Users

How secure is my data with Datto File Protection?

Help! My device is inaccessible or broken and I need some backed up files! What do I do?

How do I restore files from a backup?

What does continuous backup mean?

I just created a new file on my computer. How do I back it up?

Are delta backups supported?

Can a user back up files from multiple devices?

Are there any files File Protection can't back up?

How does File Protection handle really large files that change frequently?

Can I back up MS SQL and MS Exchange files?

How do I change my backup settings?

Can I check the backup status on my computer?

Does File Protection support versioning?

Can I limit backup activity during certain hours?

Does File Protection have a mechanism to recover from a ransomware attack?

What are the benefits of using the single sign-on (SSO) feature?

Managers and Administrators

How do I create a feature request?

How do I switch from my old Autotask billing integration to the one released in June 2023?

How do I make sure devices have the most recent version of the File Protection app?

How do I add a user to File Protection Manager?

How do I create a new team?

How do I view and manage devices that have been offline? Why is this information important?

How do I view and manage my end user teams' File Protection license allocation? And how do I know which teams need licensing adjustment?

How do I adjust the number of licenses allocated to a team?

How do I manage a specific team?

Why has the File Protection authentication method for partners changed?

How do I create an API user in Autotask for my File Protection/Autotask integration?

How do I re-enable a team that's been disabled or deleted?

Can I assign different amounts of storage to different computers?

Can I rename my File Protection Manager account?

How does my internal user license (IUL) team work? How do I set it up?

How do I know if a backup failed?

Can I check the backup status of a device?

How do I link accounts?

How do I restore files from a backup?

How do I set my primary account?

What are the benefits of using the File Protection single sign-on (SSO) feature?

File Protection Desktop

You've released a new File Protection agent, but devices with previous version installed are still shown as up to date, and no one is getting update prompts yet. Why is that?

I intend to remotely deploy File Protection Desktop updates. How do I stop the system from prompting users to upgrade File Protection Desktop for themselves?

What do I do if deployment to my device fails?

How do I enable Full Disk Access for File Protection on macOS?

File Protection Server

Can I back up and restore Azure files with File Protection Server?

What’s the difference between File Protection Desktop and File Protection Server?

What level of permissions does File Protection Server need in order to run properly on Windows devices?

General Information

Is Datto File Protection General Data Protection Regulation (GDPR) compliant?

The GDPR mandates that all stored personal information must be made available to me upon request. How do I get this information?

Why are some files always excluded from backup?

How can I find out exactly which files are excluded from backup?

How does throttle control work in File Protection Desktop?

Can I monitor File Protection with a remote monitoring and management (RMM) tool?

What is VSS?