QUESTION   How do I make sure devices have the most recent version of the File Protection app?

ANSWER  Follow the steps outlined below to keep File Protection devices current.

SECURITY  You must have Full Access or Team Access privileges in File Protection Manager

When your clients are running outdated versions of File Protection, they may not be enjoying the best possible user experience. We recommend that you keep File Protection devices updated, and that you automate as many aspects of this process as possible using the following measures:

We very strongly recommend that you deploy and monitor File Protection devices with a remote monitoring and management (RMM) tool. You can learn how to do that in our Can I monitor File Protection with a remote monitoring and management (RMM) tool? FAQ.

While we encourage you to use Silent installation, we also recommend that you allow us to prompt users to update their File Protection installations. To that end, make sure the Enable device upgrade notifications check box on the Backup Preferences page in File Protection Online is selected. This will help ensure that users always have an up-to-date version of the File Protection app. For detailed instructions, please refer to Enable or disable upgrade notifications.

NOTE  Upgrade notifications are not available for File Protection Server installations. These installations must be updated remotely.

  1. Log into File Protection Manager.
  2. Go to Devices.
  3. Scroll to the right on the devices grid and check if the Version and Version Status column is displayed. If either is missing, click the column chooser button at the top right corner of the grid and make sure the Version and Version Status check boxes are selected.
  4. Click the Version Status filter and select Update required. To include devices that are running older versions of the File Protection app, but are not yet outdated, click the Version Status filter again, and select Update available as well.
  5. Click the Saved Filters button and select Save current filter. The Save Filter popup window will open.
  6. In the Name of filter field, enter Devices in Need of File Protection Update.
  7. Select the Schedule report from filter check box. This will expand more options.
  8. Select your preferred report frequency and make any other required selections in the When to create the report area.
  9. In the Send by email field, select or enter a report recipient or recipients. Please select recipients who have Full Access or Team Access privileges in File Protection Manager.
  10. Click Save. A report on devices in need of update will automatically be delivered to the recipients you have entered, on the schedule you have configured.

Learn about all your File Protection app installation options here: Install or uninstall File Protection Desktop and Silent installation and Install or uninstall File Protection Server.