QUESTION   The GDPR mandates that all stored personal information must be made available to me upon request. How do I get this information?

ANSWER   All the user information we store is readily available in the interface. Here's how to find it…

If you are an partner, you may receive GDPR-related information requests. Here's how to find that information for your end users:

Basic Information

Go to Team > Users > select a user.

The following is all the personal information stored in the service and visible on the User Detail page:

  • User image
  • Full Name
  • Email address (username)
  • Country
  • Time zone
  • Created (time, date and by whom)
  • Storage quota and storage usage
  • Devices (including machine name, OS version, and the profile the device is associated with)
  • Backed up folders (including folder and file names, but file contents are inaccessible)

Reports

Almost all user activity is captured in Reports. To retrieve all report events related to a single user, go to each report sub-tab (Team, Devices, and User Access) and set the User filter to the user in question.

Special reports contain only the information that is shown in Team > Users, as described above.

All the information we have about you is in two locations in File Protection Manager: File Protection Manager Access, and File Protection Manager Reports. Both require Full Access privileges in File Protection Manager to access.

Basic Information

Go to Settings > File Protection Manager Access > select your user.

The following is all the personal information stored in the service about you and visible on the File Protection Manager User Detail page:

  • Full name
  • Email address (username)
  • Phone number (optional)
  • Security level
  • Time zone
  • Last login

Reports

On the File Protection Manager Reports tab, set the User filter to the user in question.