QUESTION
ANSWER The File Protection SSO integration provides the following advantages:
Reduce support tickets and increase customer satisfaction
Often, users need access to backed up files simply because they left a device in the office or at home. That problem has an easy fix, but if a technician has to resolve it, it consumes their valuable time.
With the SSO integration, your users can resolve minor access problems themselves, which keeps them working, reduces your inbound tickets, and increased customer satisfaction.
Secure, reportable access to business data
Using SSO through a recognized Identity Provider (IdP) is a proven and secure way to access applications and data.
You can control availability of the SSO integration so that only the customers who need it can access it. In addition, you can report on access and/or data retrieval for compliance and security purposes.
Users can access documents anywhere, from any device
Increasingly, users want to (and are expected to) access work data at a moment's notice, wherever they are, no matter what device they're using. The SSO integration allows users to securely access their backups from a browser on any device, using their organization's own SSO solution. Consequently, they can get the job done no matter where they are, or what device they're on.
Improve customer business continuity in a disaster scenario
Laptop loss and theft, along with other threats such as hardware failure and malware/ransomware, mean that losing access to data stored on a machine is relatively common. Allowing the user to securely access their backed up data with SSO allows them to continue working while their device is replaced.
Users can help themselves, increasing their productivity
Backup data access is often necessary in an emergency, one which may be exacerbated if the user has to remember their credentials or contact support for help.
The SSO integration lets the user regain access to their business files in seconds, without ever waiting for help.
References
For details on implementing SSO, please refer to Single sign-on and/ or Single sign-on integration for Okta.
