2018.5 Service Update

New Administrator Security Level

users can be set as Administrators. A user's security level will determine what they can access and do in File Protection Online.

Endpoint Backup Administrators can:

• Manage their team's users and devices

• Set other users on the team as Administrators

• Configure and schedule reports on team activity

• Be notified of alerts concerning your team

• Restore data for users, including restoring data to devices of other users, if necessary

• Deploy to devices

• Configure and manage backup profiles
• Set security policies

These are all powerful features that will help new Administrators resolve issues quickly and ensure business continuity with a minimum of disruption. That said, please carefully consider security when granting Administrator privileges.

In addition, the File Protection Manager interface has been updated to display security levels for end users. You'll see a new Security Level column on the Users list, as well as new Security Level fields on the User detail and Edit a user pages.

Access Links

In the event that a user requires immediate access to backed up files (if, for example, their laptop malfunctions right before a presentation), this page allows File Protection Manager Administrators, Team Administrators, and Administrators to send a link to the user, allowing them temporary access to their files via File Protection Online.

The user can then access their files on File Protection Online without having to first install File Protection Desktop on a different device. The link expires three hours after it was sent, but Manager Administrators, Team Administrators, and Administrators can always send another link.

For more information, please refer to User detail and Help! My device is inaccessible or broken and I need some backed up files! What do I do?

License Summary for Administrators

A license summary now displays all your current team subscription information, as well as your service providers contact details. It is now available to File Protection Manager Administrators, Team Administrators, Administrators and Super Administrators on the Devices and Servers tabs.

To display the license summary area, click the button at the top right of the page:

Password Strength Policy and Indicator

A new Password Strength policy has been added to File Protection Online and File Protection Manager, allowing you to specify a minimum strength when users create their passwords. When you activate your account or change your password, you'll see a new password strength meter:

In File Protection Online, the Password Expiration policy also has a new option, which prevents passwords with a strength score of 5 from expiring, even if the password expiration policy has been enabled.

For more information, please refer to Security Policies, File Protection Manager Access, and Manage your File Protection Manager account settings.

Alert Email Time Zones

AEB Server alert emails will now use the time zone set on the Deployment Configuration tab of the backup profile with which the specific server is associated rather than Coordinated Universal Time (UTC).

For more information, please refer to Backup Profiles.

Restore Files Interface Update

The file browser tree in the File Protection Online Restore Files popup has been replaced with a list view which provides improved performance as well as the ability to sort and filter.

In addition, deleted items now appear in this popup. Icons next to deleted items appear in gray, but they can be selected for restore.

For more information about restoring files, refer to Device Detail.

New "Device Renamed" Reporting Event

We've updated the Devices report to include a new Device Renamed event. This allows you to identify and filter by this event.

For more information, please refer to Reports.

Security Level Terminology Changes

We've updated the security level names in File Protection Manager to reflect the functions associated with the roles. Administrator has been changed to Manager Administrator. Create & Modify is now Team Administrator. Read Only remains the same.

For more information, please refer to File Protection Manager Access.

Offline Status Badge Color Change

The Offline status badge color has been changed from red to gray. For more information, refer to Device Detail.

Logo Change

File Protection is now part of the Datto family of products! We've updated the logo in the upper left corner of the File Protection Manager interface, on the linked teams menu, and all email notifications originating from File Protection Manager. We've also updated the interface theme to reflect Datto's colors.

In addition to a variety of minor enhancements and stability improvements, the following issues are resolved in this release:

Retain Older Autotask Contract

Previously, adding a new contract to Autotask resulted in zeroing out the old contract's values. Now, those values will be retained and added to the new contract.

Server Report Issue

Filtering by server with the Device filter in Reports did not display server devices. The issue has been corrected.

Interface Fixes

Several minor changes have been made to the interfaces to correct small inconsistencies and alignment issues.