Device Detail

The following information appears at the top of the page:

This area is displayed at the bottom of the page by default. If it is not displayed, simply click the Backup Status button to change the display.

NOTE  To display items that have been deleted, select the Show deleted check box in the upper right of this list.

NOTE  You can sort the list by clicking the arrow icon next to a column heading.

If any files have failed backup, a warning will be displayed at the top of the Backup Status area, with a count of how many files have failed backup. For more information on files failing backup, refer to Manage files that have failed backup.

The following information concerning backed up folders is displayed in the Backup Status area:

Click the Restore Status button to show this area.

The following information concerning restored files is displayed in the Restore Status area:

Column/Area	Definition
File or Folder/Device Name	Displays the name of the file (with file extension) or folder, and the name of the device it originated from.
Device/Path	The device to which the file was restored, as well as the folder path to which is was restored.
Restore Details Only displayed when you click the button.	Displays the date and time, start and end time, number of items, and the size of the restore.
Clear Restore Only displayed when you click the button.	Allows you to clear the restore record from this list. Click the link to clear the restore.

Click the Previous Versions button to show this area.

The following information (grouped by when versions were created) concerning backups is displayed in the Previous Versions area:

Click the Manage link next to the Backup Profile field in the Device Information area. This will open the Backup Profile Detail page for the profile assigned to this device.

1. Click the Manage Device button. This will open the Manage Device popup:
   

NOTE  The options in this popup will vary, depending on the current status of the device as follows:

Device Status	Available Actions
	Rename*	Disable	Enable	Recycle	Delete
Active
Disabled
Recycled

* Available only to the device owner

2. Click an option to select it.
3. Confirm your selection in the next popup.

IMPORTANT  Disabled devices will not be able to connect to the service until enabled again.

NOTE  If you disable a device, it still consumes a device license. To free up the license as well as storage space from a disabled device, you must Recycle a device.

1. Click Manage. This will open the Manage Device popup:
   
2. Click Disable. This will open the Disable - Lost Device popup:
   
3. Click Disable.

NOTE  Files associated with a recycled device will be deleted after 90 days. You can restore any necessary files during this period. If you execute a restore at any time during the 90 day period, the clock starts again.

NOTE  Recycling a device will release the storage previously consumed by the device's data. It will no longer consume a device license.

1. Click the Manage Device button. This will open the Manage Device popup:
   

2. Click Recycle. This will open the Recycle Device popup:
   
3. Click Recycle.

1. Click the Manage Device button.
2. Click Enable.

SECURITY  Only users with Full Access or Team Access privileges in File Protection Manager and Administrators may restore data to a device they do not own.

1. Click the Restore button. This will open the Restore Files popup:
   
2. Select the file or folder you wish to restore.

NOTE  Icons next to deleted files appear in gray, but can be selected for restore.

3. Click Restore.
4. Select the device to restore the files to, then select Continue.

NOTE  If you wish to restore to another device, make sure it is connected to the service and then click the Refresh button.

NOTE  To restore the selected files to a different user's machine, click the Change User link and select a different user.

5. Select one of the following options:

• Use Desktop Folder
  Downloads the backup to the Desktop folder on the selected device
• Use default restore folder The folder path is displayed.

6. Click Start Restore. The following message will display:
   
   

IMPORTANT  The device must be on and connected to the Internet while files are being restored. It is safe to close the browser window while the restore process is under way.

7. Click the View Restore Progress button to go to the Restore Status area of the Device Detail page.
   or
   Monitor progress in the task progress bar at the bottom of the window:
   
   You can click the View more details link to see more information, suspend, resume, or cancel the restore.

NOTE  Depending on the size of the backup, the restore time may range from a few hours to a few days. When the restore is complete a popup message will appear on the device to which the files were restored

Click one of the buttons under the device information area:

• Backup Status
• Restore Status
• Previous Versions

1. Click the Backup Status button.
2. Select the Show deleted check box.

NOTE  This functionality is not available if all files have been successfully backed up.

1. Click the Backup Status button.
2. Click Manage files link at the top of the Backup Status area. This will open the Backup Status popup:
   

3. By default, all the files that have failed backup are selected. To clear a selection, click the item. To select it again, click it again.
4. Click the button corresponding to the action you wish to perform on the selected files. Your options are:

• Exclude Select Files from Backup - The service will no longer attempt to back up these files.
• Keep Trying to Back Up - The service will keep trying to back up these files. You may have to close some applications, allowing File Protection Desktop to access locked files.

1. Click the Restore Status button.
2. Click the button for the item you want to expand.
3. Click the button to collapse the area.

1. Click the Restore Status button.
2. Click the clear restore link associated with the record.

1. Click the Previous Versions button.
2. Click a version to open the Previous Versions page with the selected version displayed.