These questions were asked by our customers and answered by our product support team.
End Users
How secure is my data with Datto File Protection?
Help! My device is inaccessible or broken and I need some backed up files! What do I do?
How do I restore files from a backup?
What does continuous backup mean?
I just created a new file on my computer. How do I back it up?
Can a user back up files from multiple devices?
Are there any files File Protection can't back up?
How does File Protection handle really large files that change frequently?
Can I back up MS SQL and MS Exchange files?
How do I change my backup settings?
Can I check the backup status on my computer?
Does File Protection support versioning?
Can I limit backup activity during certain hours?
Does File Protection have a mechanism to recover from a ransomware attack?
What are the benefits of using the single sign-on (SSO) feature?
Administrators
Can I check the backup status of a device?
How do I restore files from a backup?
How do I set my primary account?
What are the benefits of using the single sign-on (SSO) feature?
File Protection Desktop
What do I do if deployment to my device fails?
How do I enable Full Disk Access for File Protection on macOS?
File Protection Server
Can I back up and restore Azure files with File Protection Server?
What’s the difference between File Protection Desktop and File Protection Server?
General Information
Is General Data Protection Regulation (GDPR) compliant?
Why are some files always excluded from backup?
How can I find out exactly which files are excluded from backup?
How does throttle control work in File Protection Desktop?
Can I monitor File Protection with a remote monitoring and management (RMM) tool?