Troubleshooting
This topic lists issues that were reported by our customers and resolved by our product support team. You can use this area as your primary support channel to get your issues solved instantly.
I'm experiencing slow backup speeds. What can I do?
Backup is "stuck" or doesn't complete the backup process.
File Protection Desktop is prompting me for a password! What should I do?
File Protection Server is prompting me for a password! What should I do?
I get an error message when launching/installing for Windows
Problems installing or uninstalling File Protection Desktop
How do I stop File Protection Server from launching the user interface on login?
Why am I receiving messages indicating that a device has been offline?
File Protection Online displays "Outdated" next to a backed up file. What does this mean?
