Troubleshooting

This topic lists issues that were reported by our customers and resolved by our product support team. You can use this area as your primary support channel to get your issues solved instantly.

The ConnectWise integration configuration is failing. I'm getting an error message that says it can't connect. Help?

I'm experiencing slow backup speeds. What can I do?

Backup is "stuck" or doesn't complete the backup process.

Desktop is prompting me for a password! What should I do?

File Protection Server is prompting me for a password! What should I do?

I get an error message when launching/installing for Windows

Problems installing or uninstalling File Protection Desktop

How do I stop File Protection Server from launching the user interface on login?

Why am I receiving messages that a device has been offline?

File Protection Online displays "Outdated" next to a backed up file. What does this mean?