QUESTION   Problems installing or uninstalling File Protection Desktop

I get an error message when I try to install or uninstall File Protection Desktop on my Windows machine.

ANSWER  The following steps should resolve issues installing or uninstalling File Protection Desktop (Windows only)

  1. Download the Windows Installer Cleanup Utility.
  2. In the Fixit box, click Run now.
  3. Run the MicrosoftFixit.ProgramInstallUninstall file and follow the installation instructions.
  4. When prompted, select Detect problems and apply fixes for me (Recommended).
  5. Select Installing or Uninstalling for install or uninstall issues, respectively.
  6. When prompted, select File Protection Desktop.
  7. Continue to follow the on-screen instructions to remove File Protection Desktop .
  8. Once removed, and install the latest version of File Protection Desktop. Please refer to Install or uninstall File Protection Desktop.