Notifications

SECURITY  Manager Administrators

NAVIGATION  Admin > Notifications

This page allows you to set the recipients of all end user backup notifications.

End user backup notifications are system-generated emails that File Protection automatically sends when an end user's backup process requires attention, such as when the user is out of storage, when files have failed to back up, or if the device has failed to connect to the File Protection service.

These notification emails should be sent to one or more people in your organization who handle individual customer issues. If you wish, you can override the recipients listed on this page with a different email recipient entered on the Edit a team page.

NOTE  If you use Autotask in conjunction with File Protection Manager, you can set up your support email address so that Autotask tickets are created automatically when notifications concerning your customers' backup statuses are sent to you by File Protection. For more information, refer to Configure automatic ticket creation for File Protection.

How to...