2022.4 Service Update

Those of you with linked File Protection Manager and File Protection IUL accounts know that managing them can sometimes be challenging. In an effort to reduce the complexity of linked accounts, and because all of our File Protection Manager authentication is executed through auth.datto.com, we'll be requiring that you designate your File Protection internal user license account as your primary account.

This change only affects File Protection Manager users with at least one linked File Protection team account. If your File Protection Manager account is currently designated as your primary account, you'll be prompted to switch your primary account to your IUL team.

NOTE  This change might impact your Auototask integration via Livelinks. In order for LiveLinks to function, you may have to create a new manager user account that is not linked to a File Protection team account and configure LiveLinks using that user's email address. For details, please refer to Integrate with Autotask, specifically Publish the File Protection LiveLinks in Autotask.

This release includes some very minor interface display and behavior fixes affecting some icons, button labels, and list formatting and sorting. None of them are major changes, but we like to keep things tidy.

In some cases, accessing a team's device list via File Protection Manager > Teams >Team Details > View Team Devices resulted in the display of a partial list of devices for a period of a few, followed by an error message. The issue has been resolved and the device list now loads promptly and completely.

In some cases, removing a File Protection Manager user phone number while leaving the phone number prefix in place resulted in the retention of the phone number with the prefix added to the phone number field. The issue has been resolved; removing the main phone number and saving will result in deletion of the phone number, regardless of content in the prefix field.

• A ConnectWise integration reset prevented adding and editing teams until ConnectWise products were synchronized. The integration reset should not prevent this, and no longer does.

• An issue concerning the establishment of a connection between File Protection and ConnectWise has also been rectified.

Some records representing File Protection Manager users were displayed in the Users list, which should only display File Protection users. These records no longer appear.

• The device name was missing from the Devices report.

• .CSV and XLSX exports from the Devices page were empty, aside form column names.

It was possible to perform a recursive undelete on a folder that contained a malware-infected file. The issue has been resolved, and it is no longer possible to undelete a malware-infected file from anyplace in the interface other than the security incident concerning that file.