BMS/Vorex Ticketing Integration

SECURITY  File Protection Manager

NAVIGATION  File Protection Manager > > BMS Integration

Since File Protection app event alerts are only available in-app or via email, it can be cumbersome to review them all, especially when any number of alerts might occur after normal business hours. Furthermore, remembering to both create and close tickets in another system is a time-consuming and error-prone process.

If you use BMS/Vorex to track issues, our API-based ticketing integration will radically reduce time spent on manual ticket creation and allow you to efficiently manage issues detected by File Protection. The integration provides:

  • File Protection team to BMS/Vorex account mapping

  • File Protection alert type to BMS/Vorex ticket priority mapping

  • Automated ticket creation from File Protection events (and control over which alert types create tickets)

  • Automated ticket closure upon event resolution in File Protection (and control over which alert types can self-heal)

The integration is simple to configure and works behind the scenes to track File Protection customer issues within the workflow process you've already established in BMS/Vorex.

How to...