Glossary

B
• Branding
  The ability to customize your team name, logo, support information, support emails, and site color scheme in File Protection Manager.
C
• Contract
  An Autotask PSA entity that governs the billing of Endpoint Backup services. A recurring service contract is used to manage the monthly or yearly billing of File Protection devices and storage. It allows you to customize the price of File Protection services for a specific client.
D
• Dashboard
  An integrated, intelligent overview of key activities in File Protection.
• Datto File Protection
  Describes the File Protection service in its entirety.
• Datto File Protection Desktop
  The software installed on the computer that is responsible for communicating between the local drive and the cloud.
• Datto File Protection Manager
  The web portal Datto File Protection Manager users use to provision and administer their end user teams.
• Datto File Protection Portal
  The web portal Datto File Protection users access through their desktop agent to see device information, view backup status, and restore their devices from a backup. Endpoint Backup Manager users also use an administrative version this portal to administer individual end users teams and devices.
• Datto File Protection Server
  The Datto File Protection software designed specifically to run on server operating systems to back up the files stored on local, attached, or network drives.
• Device
  A computing device that has File Protection installed on it.
• DeviceID
  The unique numeric ID used to identify a device running File Protection.
L
• Linked Account
  Any File Protectio Manager user or Workplace user may have access to multiple accounts. Linked accounts allow these users to quickly and easily navigate between their File Protection Manager account and one or more Workplace accounts. When you participate in multiple teams, they are referred to as "linked teams," or "linked team accounts."
• LiveLink
  LiveLinks are intelligent links from the Autotask PSA interface to external applications or web sites, or to other areas of PSA. They are used to transfer information from PSA to File Protection Manager.
M
• Metered Plan
  A File Protection plan in which a defined amount of storage space is available to the team.
N
• Notification
  An automated message to alert specified users of a particular File Protection event.
O
• Opportunity
  An Autotask PSA entity that allows you to track forecasted sales, including sales of File Protection services. Autotask provides a workflow from creating an opportunity and a quote to provisioning a File Protection team from PSA.
Q
• Quota (Storage Quota)
  The amount of storage space allocated to an individual File Protection user.
• Quote
  A form that lets you propose specific products and services at specific prices to a customer or prospect from Autotask PSA. A quote must be associated with an opportunity. Can be shared with a customer via a Web browser.
T
• Team
  An entity, usually a company, which subscribes to the File Protection service. A team is made up of users.
• Team Key
  A team key is a unique alphnumeric code used by the system to deploy File Protection to devices.
• TeamID
  The unique numeric ID used to identify a team.
• Ticket
  A service request added to Autotask PSA by your customers, internal employees, or remote monitoring software. A ticket LiveLink can be used to provision a team.
U
• Unlimited Plan
  A File Protection plan in which an unlimited amount of storage space is available to the team.
• User
  An end user of the File Protection service.
• UserID
  The unique numeric ID used to identify a File Protection end user