2018.2 Service Update

You can now access the backup profile for a device from the Devices list. Simply right-click the device and select View Backup Profile to open the Backup Profile Detail for the device.

With this release, we've updated our privacy agreement.

If you are a team representative for , you will receive an email concerning our new privacy statement. Please click on the link in the email and acknowledge the agreement. Until you have acknowledged the agreement, the same email will be sent to you once a week.

Please note that we have also added links to the EULA and to our privacy policy at the bottom of every page in File Protection Online and on the menu bar/taskbar > About... page for Desktop and Server, so any user may view them at any time.

Changes in this release bring the service into compliance with the European Union General Data Protection Regulation (GDPR).

For general information about the GDPR , click here. For Autotask's GDPR statement, please click here.

In the Desktop menu, the "Backup Desktop Portal option has changed to "Backup Online..."

In addition, all references to the "Portal" have, in this help system, been updated to "Online."

Enhancements have been made to ensure that all components of the service display the same information concerning backup progress and status.

We've included a series of enhancements to the service backup engine to provide improved stability and performance.

Desktop for Mac users were still able to access the Quit function from the tray menu, even when the Lock Device Configuration policy was enabled for the device. That option is no longer available on devices with policy profiles that have that option enabled.

For more information about this policy, refer to Backup Preferences.

We have resolved an issue whereby a Server generating a "Cannot connect to service process" error would be unable to recover, requiring a reinstallation of the Server. Server will now auto-recover or prompt you with recovery options.

Desktop for Mac did not display a check box next to primary boot drive in the Manage Backups window. The check box is now available and may be cleared to avoid backup of the entire hard drive or selected to allow backup of the entire hard drive.

The Server user interface should not start on login, as it consumes resources unnecessarily, especially when Server is running on a terminal services server. Now, the interface can be launched manually if necessary, but it will not launch automatically.