The KaseyaOne Integration

SECURITY  Security Admin in Datto Partner Portal and Master User in KaseyaOne to enable Log In with IT Complete globally; and any user with Datto Partner Portal credentials to enable Log In with IT Complete for their individual account.

About KaseyaOne

KaseyaOne is the customer portal and central hub for all Kaseya modules. Every Kaseya customer is provided with an account that offers the following benefits:

  • Unified login and centralized access to Kaseya modules. You can log in to KaseyaOne and then click the appropriate product or module tile. You can also navigate to your product-specific login page to sign in to KaseyaOne.

  • Seamless navigation to other modules. Logging in with KaseyaOne will place an app launcher icon (waffle icon) in the upper-right corner of any page in your account to access the My IT Complete menu. From there, you can seamlessly open all products you are subscribed to. The same icon will be displayed in the products that you connected with KaseyaOne.

  • Consolidated access to Support. You can submit and monitor support tickets for all Kaseya modules from a single location.

  • Unified view of subscriptions and billing. You can see your subscriptions, orders, and invoices, and you can access the billing portal.

  • Cooper Intelligence Engine. Cooper provides insights that will allow you to get even more out of your Kaseya modules.

NOTE  Using the KaseyaOne unified login is optional. Product-specific credentials will continue to work, but if you log in to a product using your product-specific credentials, you will not be able to access KaseyaOne features. When you are logged in via the Datto Partner Portal, a K icon is displayed in the upper-right corner of the File Protection Manager interface instead of the app launcher icon. You can click the icon to open https://www.kaseya.com.

Connecting your Datto Partner Portal account to your KaseyaOne account is a two-step process that must be completed in Datto Partner Portal.

  • Step 1: A File Protection Manager user with Security Admin privileges in Datto Partner Portal and Master user credentials in KaseyaOne needs to enable Log In with IT Complete for all users.

  • Step 2: Each user must enable Log In with IT Complete for their own Datto Partner Portal account.

To learn how to do this, refer to Log into Datto Partner Portal and KaseyaOne using IT Complete.