Install or uninstall File Protection Desktop

SECURITY  All users

NAVIGATION   Welcome email

When your provider creates your team, you may receive an email with a link to download and installation instructions. These instructions will include your team key. After you install File Protection Desktop, you will be prompted to enter this key.

How to...

SECURITY  You must have administrator privileges on the device in order to install File Protection Desktop, regardless of operating system. On Windows devices, you may be prompted for your credentials if the User Account Control feature is enabled.

  1. Click the download link in your welcome email or go to:

  • File Protection Online > Team > Devices >

  • File Protection Online > Configuration > Deployments >

  1. Download the File Protection installation file.
  2. Follow the on-screen instructions to complete the installation.
  3. When prompted, enter your team key.

Windows:

  1. Go to the Control Panel > Programs and Features.

  2. Select Datto and click Uninstall or right-click Datto and select Uninstall.

  3. The Would you like to retain the user configuration settings? prompt appears.
  4. If you intend to reinstall File Protection Desktop and you wish to keep the same account information, select Yes.
    If you intend to reinstall with different account information, click No.

Mac:

  1. Click the icon in the menu bar and select Preferences...
  2. Click the About tab.
  3. Click Uninstall. A confirmation message displays.
  4. If you intend to reinstall File Protection Desktop and you wish to keep the same account information, select Yes.
    If you intend to reinstall the with different account information, click No.

When uninstalling the conventional way, File Protection Desktop and all files associated with the user performing the uninstall are removed from the machine. In a scenario in which multiple instances of File Protection Desktop are running under different user accounts on one machine, the process below can be used to only remove the files associated with the user performing this process - the application will remain installed, allowing the other user accounts to continue to use as they normally would.

To remove the account from a single Windows user account:

  1. Open the Run command dialog.
  2. Enter dfp:reset
  3. Click OK.

The standard uninstall dialog will appear. Just select No in the first dialog box to remove all the supporting files related to the File Protection Desktop instance installed under this Windows user profile.